Archive for poor customer service

Open Post To The Service Man That Left Me Hanging

Posted in anger, Blogroll, co-workers, construction, early morning, emergency, emotional, family, frustration, goals, growing up, help, hope, horror, humor, job, life, personal, personality, pictures, random, sick, single mom, thoughts, Uncategorized, work with tags , , , , , , , , , , , , on March 17, 2009 by Iron Mom

Dear Service Men/Women,

 

I would like to send out a huge thank you for everything that you do for us common folks that need you to get by on a daily basis.  With out you I would have no health care, cable, phone, Internet, and a million other services that require you to show up at my house or for me to wait in your office. 

 

However with all these wonderful things that you do for everyone everyday do you think it is ok to make us wait on you no matter how long it is??  I mean believe it or not I do have a life that I like to enjoy.  For some reason the idea of sitting around and waiting in a little stuffy waiting room with a squirmy child and listening to other screaming kids is not my idea of a fun afternoon. 

 

Just because I happen to need some work done inside my house that I need to be home for, does that mean my time is not as important as yours??  All I ask is for you to give me a better idea of what time you will be there rather than between 8 and 5.  Some of us really do have jobs and/or a family that needs to be taken care of.  Do you not realize that the less time I spend at my job earning money that means I have that much less to give to you??

 

You know if I could fix my pipes, hook up my own cable, cure my own cold or do the other things that you do, you would lose your job??  So instead of pissing people off and making them wait endless hours and losing hourly wages, up your costumer service and show up on time or pin point a time you will be there.  Don’t over book yourselves just to try and squeeze as many billable hours in as possible into one day.  Maybe next time that I am spending a whole day at home waiting on a service person I might just read a book on how to do it myself and just get it done quickly. 

 

I do however understand that there will always be things that need attention that I cannot possibly do or have the education required to perform that task.  So in these particular cases please do not talk down to me just because you went to some big fancy college.  I may not have the money that you do, the degree, or the knowledge of what you are doing, but that does not mean I don’t have the capacity to understand if explained when I ask about it.  Also does this mean that your time is more precious than mine or worth more?? 

 

I really do want to thank you for what you do and if we can all come up with a compromise for these few problems that I mentioned I think a lot of stress can be alleviated.   I am sure you can find me if you really want to discuss these problems just check your voice mail for an irate customer that was left waiting for you and you did not show up or the service was not provided properly.  I can also be found in every state and every city in the country. 

 

Sincerely,

 

The Bitchy Customer Left Hanging

 

P.S. If anyone out there can relate to any of this please feel free to leave comments at the bottom!!

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